Return Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at skybeds.co.uk@gmail.com. Please note that returns will need to be sent to the following address: [ UNIT 1 , HICKWELL MILL HICK LANE, BATLEY, WF17 5TD]
If your return is accepted, we’ll send you a return collection label, as well as instructions on how and when we will collect the package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at skybeds.co.uk@gmail.com or at our given phone number. The returns on the high headboards are not accepted. If its our error then only we accept the return on the beds with higher headboards.
All bedframes come with a return charge of £150.00. Any ottoman beds returned come with a fee of £180.00. This charge is non-negotiable as it is a fee we pay to the national courier we use. Assembly is non refundable, even if the service is declined on the day.
Please note if the item is faulty, we will replace the relevant part only. You cannot reject a replacement part.
Assembly fees are not refunded if you have received the service. Packaging is not taken away on assembly, the customer is responsible for disposal of this.
Damages in transit are not grounds for returns, any items damaged in transit will be replaced. This must however be reported to us within 24 hours of taking delivery.
Failure of an assembly is not eligibility to return, we have a specialist team we can send out to complete your assembly at a cost of £99.99.
Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:
(a) We receive the returned product within 28 days following the date of [purchase /delivery] of the product;
(b) The returned product is unused, in its original packaging (with any seal or shrink-wrap intact), with any labels still attached, and otherwise in a condition enabling us to sell the product as new.
Any accessories will incur a 50% return charge, i.e pouffes, ottoman boxes etc
Any headboard selected 45" or more is non returnable, we urge all customers to measure any stairs they have to ensure the higher headboard will fit.
Ambassador beds are non returnable.
Opened mattresses are non returnable for hygiene reasons.
If more than 10 business days have passed since we’ve approved your return, please contact us at skybeds.co.uk@gmail.com.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at skybeds.co.uk@gmail.com. Please note that returns will need to be sent to the following address: [ UNIT 1 , HICKWELL MILL HICK LANE, BATLEY, WF17 5TD]
If your return is accepted, we’ll send you a return collection label, as well as instructions on how and when we will collect the package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at skybeds.co.uk@gmail.com or at our given phone number. The returns on the high headboards are not accepted. If its our error then only we accept the return on the beds with higher headboards.
Terms and Conditions of Returns
All bedframes come with a return charge of £150.00. Any ottoman beds returned come with a fee of £180.00. This charge is non-negotiable as it is a fee we pay to the national courier we use. Assembly is non refundable, even if the service is declined on the day.
Damages and issues
Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.Refunds
We will notify you once we’ve received and inspected your return, and let you know about the refund. If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.If more than 10 business days have passed since we’ve approved your return, please contact us at skybeds.co.uk@gmail.com.
